Tuesday, August 14, 2007

Expectations

At times I am at a loss for words when I encounter rude and demanding "potential" clients.
Working with a designer on a kitchen project entails a relationship that can last for months. It is so much nicer to work with people who are more communicative than demanding. With that in mind, the interview process is a two way street. In as much as the client is interviewing the designer, so too is the designer evaluating the client.

Please keep in mind the following:
1. Appointments are recommended and appreciated. If you walk in, I will be friendly and accommodating to answer your questions and will be happy to schedule an appointment so that we may have the proper time to evaluate your project needs.
2. If we have an appointment, I will be on time and will call you the day before to remind you. Please arrive on time or call me to let me know you are delayed.
3. If you have drawings and want me to price out your job , please do not ask me to put your quote ahead of other clients. Every client gets equal time. If I say that my lead time is two- three weeks out, please do not call me back one week later upset that you have not heard from me. If I can accommodate you sooner, I certainly will try.
4. I will get back to you in a timely manner with your project quote. If I don't here from you, I have no way of knowing if you received my message, if you hired another company, or you are too busy to call back. Please contact me either way so that I may have a way of knowing where I stand with your quote.

As for the obnoxious overbearing bullies of the world there is absolutely no rule that says I have to be your designer.

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